Parts & Support

Warranty Part Requests and FAQs

Commonly Asked Questions

Before you contact us, we recommend checking our FAQs. If these do not answer your questions, please feel free to contact us using the General Contact Form below.

How do I get a MSO (Manufacturer Statement of Origin?)

Your Manufacturer Statement of Origin comes with your boat’s original packaging. If it is missing, please download a new one here.

Where can I find the users manual for my product?

Please download a new owners manual here.
Please download your PDX Manual here

How do I order replacement parts for broken or missing parts?

Please fill out the form to the right for warranty replacement parts or parts that have been lost or broken.

Where can I buy a kayak/boat?

Find a Dealer to purchase a boat near you or online.

Where can I buy accessories for my kayak/boat?

Please refer to our Accessories Page for purchasing replacement parts.

Do I need to register my boat with my state?

Most states require that you register your boat if it has a motor or will be used with a motor. Also, several states require you to register the boat if it exceeds a certain length. To determine the registration requirements, please check with your state licensing bureau. This varies from state to state, but is often the Secretary of State, Department of Natural Resources or the Department of Motor Vehicles. Please make sure if your state does require you to register your boat, that you complete the Manufactures Statement of Origin (MSO) in entirety along with bringing a proof of purchase.

Warranty Requests & Replacement Parts

Please refer to our Warranty Statement and make sure that you have completed your Warranty Registration before contacting support and submitting the form.

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Please upload a photo of the problem/issue

More Common Questions

Can I repair my kayak if it gets cracked?

Yes.  All or our products are made of high density polyethylene and can be repaired at home with some basic tools and some spare polyethylene.  You can contact our customer support team to get a hot knife repair kit and instructions on how to do the repair yourself at home.

What do I do if dents form in the hull from improper storage?
  • Relieve the pressure that caused the dent \ distortion by supporting your boat differently.
  • Expose the dents to warm sunlight sunlight.  Usually the south side of a building is the warmest spot.  As the boat warms up, the boat will usually return to its original molded shape.
How should I store my kayak?

Store your kayak on its side. Do not store in on it’s hull or on 2×4 saw horses as this can cause to hull to deform over time. To protect your kayak, we recommend providing shelter from the sun while in storage. To avoid excessive heat build up, do not cover your kayak with a tarp laying directly on its surface. Make sure to leave adequate air space for circulation. We recommend storing your kayak inside for the winter.

Where can I find my serial number hull ID?

The hull ID \ serial number is located on the rear right-hand side of the hull. The number starts with 3 letters and is 12 digits long.

Still Have Questions?

Please fill this form out for General Questions ONLY. If you need replacement parts for a warranty claim or broken/lost parts not under warranty, please fill out the form above for the fastest service. Replacement parts will not be addressed without the proper information provided. 

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